Where are you located?
We are a U.S. company located in Essex, Maryland, a suburb of Baltimore.
What do you publish?
Serpent Cliff publishes mainstream and genre fiction with religious and spiritual elements. Religious elements can be drawn from any faith tradition but should be respectful of all religions. We are interested in stories with strong characters, interesting plots, and spiritual themes woven in as part of the lives of the characters.
How much do you charge to publish a book?
Absolutely nothing. We are a traditional publisher, which means that we pay the costs of publication and make our money from book sales.
How can I order from you?
Our books are available on our websites (www.onevoicepress.com and www.serpentcliff.com), BarnesAndNoble.com (print and Nook editions), and Amazon.com (Kindle ebooks). Many of our Baha'i titles are available through the Baha’i Distribution Services of the U.S. and of Canada. You can also order by mail via our mailing address or FAX. For mail-in or FAX orders, an order form is available for download on our Company page.
Do you have a minimum order?
How can I pay for my order?
Payment may be made through using credit card, PayPal account, or check. Please note that we use PayPal's services for both credit card and PayPal acccount payments. You can use these services to pay by credit card without a PayPal account. We accept checks but may delay shipment of orders paid by check for up to ten business days to allow time for check processing.
I don’t want to use PayPal. Can’t you accept credit cards another way?
Due to the cost overhead involved in credit card processing, PayPal is our only credit card option at this time. But remember, you do not need a PayPal account to use their credit card payment services. Also, PayPal is as safe and secure as any other credit card payment service. In the future, we may be able to accept credit cards directly from our website. If you want to hurry that day, make sure everyone knows about us and our books!
How (and how fast) do you ship?
Most orders ship next business day. If you order on our website, you will receive USPS and UPS shipping quotes and can select your preferred method. Transit time varies by shipping method and destination, but most orders will be delivered within 2 – 7 days.
Who pays for shipping?
For retail orders under $50, we charge shipping to the customer. We only charge actual shipping costs (we don’t mark up for handling.) We use USPS online postage rates, which are slightly lower than over-the-counter rates.
Do you offer any discounts?
We have two price levels: retail (charged to individual customers) and wholesale (charged to distributors, bookstores, libraries, and religious institutions ). For retail customers, we run occasional sales and offer discounts on various combinations of products.
Do you have a catalog?
Yes. You can download our most recent catalog from our Company page.
Do you have a media kit?
Yes. You can download our current media kit from our Company page.